Free NDIS Support Worker Invoice Template (Australia)

Quick answer

An NDIS support worker invoice needs everything a normal invoice has - your name, ABN, invoice number - plus the details plan managers require to process payment: the participant’s name and NDIS number, the date of each support session, hours x rate per session, and where requested, the support item code from the NDIS Pricing Arrangements. Supports delivered under an NDIS plan are generally GST-free, so there’s usually no GST line at all.

Free NDIS support worker invoice template (copy/paste)

INVOICE

From:
Name / business name: [Your Name or Business Name]
ABN: [Your ABN]
Phone: [Phone]
Email: [Email]

Bill To:
[Plan manager company name]  (plan-managed)
or [Participant / nominee name]  (self-managed)
Email: [Their Email]

Participant details:
Participant name: [Participant Name]
NDIS number: [XXXXXXXXX]

Invoice details:
Invoice number: [INV-0001]
Invoice date: [DD/MM/YYYY]
Due date: [DD/MM/YYYY]

Supports delivered:
- [02/07] Community access - 3 hrs @ $[rate]/hr      $[amount]
  [Support item code, if requested]
- [04/07] Daily living support - 4 hrs @ $[rate]/hr  $[amount]
  [Support item code, if requested]
- [06/07] Community access - 3 hrs @ $[rate]/hr      $[amount]

Total: $[amount]
(NDIS supports delivered under a participant's plan
are GST-free - no GST has been charged.)

Payment terms:
- Payment due in [7/14] days
- Bank transfer: [BSB / Account]
- Reference: Invoice number

Who gets the invoice depends on plan management

• Plan-managed: invoice the plan management company. They check your rate against the price limits and typically pay within a few business days.
• Self-managed: invoice the participant or their nominee directly; they claim reimbursement from the NDIA.
• Agency-managed: the participant can generally only use NDIA-registered providers, so independent workers mostly see the first two.

Rates, price limits, and item codes

For plan-managed participants your rate must sit at or under the price limit for that support item in the current NDIS Pricing Arrangements and Price Limits (updated each July). Include the support item code on the line when the plan manager asks for it - it’s the single most common reason invoices bounce. One line per session with its date and hours processes fastest; never lump a week into one line.

The GST-free part, properly

Supports supplied to an NDIS participant under their plan, with a written agreement in place, are GST-free. That means no GST line and no “Tax Invoice” requirement for those supports, regardless of your turnover. If you also do non-NDIS work, normal GST rules apply to that work - the mechanics of mixing GST-free and taxable lines are covered in our guide to invoicing GST-free items.

ATO-ready basics

• Your name/business name + ABN
• Invoice number + invoice date
• Participant name + NDIS number
• One line per session: date, support type, hours x rate
• Support item codes where requested
• Total, with the GST-free note

Note: General information only, not tax or NDIS advice.

Same invoice every week? Automate it

Free Invoice App saves the participant, plan manager, and your support line items once, so a week’s invoice takes a minute on your phone. Regular schedules can run as recurring invoices, and every invoice is a clean PDF plan managers can process without follow-up emails.

Frequently asked questions

What must an NDIS support worker invoice include?

Your name and ABN, invoice number and date, the participant’s name and NDIS number, one line per session with date and hours, item codes where requested, and the total.

Do NDIS support workers charge GST?

Generally no - supports under a participant’s plan with a written agreement are GST-free. Non-NDIS work follows normal GST rules.

Who do I invoice: participant or plan manager?

Plan-managed: the plan management company. Self-managed: the participant or nominee directly.

Can I charge above the NDIS price limits?

Not for plan-managed participants. Self-managed participants can agree to any rate.

Do I itemise each shift?

Yes - one line per session with its date and hours is what plan managers process fastest.